Complaints
We want to get things right. If you are unhappy with our service, with this website, or with how we have handled your information, please tell us.
How to complain
Email info@nexus-equity.io or write to us at: Nexus Equity Management Ltd, registered in England and Wales, company number 17130276. Registered office: 63 West Gate, Mansfield, England, NG18 1RR. Please include your name and contact details, what happened, and what you would like us to do. You do not need to use any particular words.
What happens next
- We will acknowledge your complaint within five working days.
- We will look into it fairly and, where we can, ask someone who was not involved in the matter to review it.
- We aim to send you a full written reply within 28 days of receiving your complaint. If we cannot, we will tell you why and when to expect it.
If you are still not happy
If you are not satisfied with our reply, or you have not had one within a reasonable time, you may be able to refer your complaint to an independent body. Which one depends on the nature of the complaint and on our regulatory position, and we will tell you in our reply. This does not affect your legal rights.
Complaints about how we use personal information can also be made to the Information Commissioner’s Office. Our Privacy policy explains how.
Our records
We keep a record of every complaint and use it to improve how we work. We handle the personal information in it as described in our Privacy policy, and keep it for the periods set out there.